Frequently asked
questions

Easiest is through our online booking platform at book.repairy.au/ams, or call us directly on 0431 814 727.

A booking is essential. That said, if something critical has come up out of the blue, we're happy to have a brief look between jobs and tell you whether it needs to be left with us or can hold off until we can book you in.

Drop-off, yes — there is a key box, so you can leave the car with us outside our operating times.

For pickup outside hours, give us a call and we will work something out.

Yes. All our service bookings are done on a same-day basis, unless more work is needed — and we'll call you before any of that goes ahead.

An express service is also available if you'd rather wait for the car. Give us a call for more information.

Yes. We have a fully equipped office with a workstation, coffee, water, Wi-Fi and a TV.

Courtesy cars are available. An additional cost may apply.

No. We're open Monday to Friday, 9am to 5pm, and closed on weekends and public holidays.

Yes, anyone can drop off or collect on your behalf. For collection we just need confirmation from you of who is picking the vehicle up.

No. You are entitled to have your car serviced by an independent workshop without losing your manufacturer's warranty, as long as the service is carried out to the manufacturer's schedule with parts and fluids that meet their specification. That is exactly how we service.

Yes. We service to the manufacturer's schedule and stamp your logbook, so your new-car warranty stays intact.

It varies from car to car. For most, it lands somewhere between 6 and 12 months.

Essential is for standard older vehicles, generally pre-2000.

Essential Plus is for most post-2000 vehicles, which need fully synthetic oil.

Essential Plus Euro is for European vehicles, especially ones still within warranty.

Full inclusions for each are on the pricing page.

Yes. European work is a big part of what we do, and the Essential Plus Euro service is built around it — including the electronic logbook reset and an ECU diagnostic scan.

Yes, we service them all.

Not ideal, but it's fixable. Let us know when you book and we'll bring the car back up to scratch.

We follow manufacturer schedules where we can. In some cases we'll advise a better routine for how the car is actually being driven.

We carry a range. Our main partners are Martini Racing, Penrite and Motul.

Yes. We always quote and confirm with you before we start.

We'll let you know and give you the option to have it done, if we have the capacity that same day. No extra work is performed without your consent.

Diagnostic time is charged. In most cases it's credited against the repair, but it is case by case depending on the job.

For example: if we spend two hours tracing a fault and it turns out to be a bad wiring connection that takes five minutes to fix, we can't charge you five minutes of labour and waive the two hours of diagnostic work.

All major bank cards accepted.

For major jobs that need specific parts ordered in, yes.

Unfortunately not.

A mix of both, depending on what you need and whether the car is still under new-car warranty. We'll tell you which we're fitting and what the difference is.

Yes, though we charge a different labour rate for customer-supplied parts.

Certainly can — just ask when you book the work in.

Yes. Give us a call before you commit to a car and we will book it in.

Yes. We warranty all our work.

It changes depending on the supplier. Most brands run somewhere between one and two years.

Not in-house, but we can still sort one out for you through a licensed tester. Mention it when you book.

We're on Newcastle Road in Bayswater, and most of our customers come from around the eastern suburbs — Boronia, Wantirna, Ferntree Gully, Heathmont, Knoxfield, Croydon and Ringwood. Plenty travel further than that to see us.

We're a fully equipped independent workshop, not a franchise and not a dealership service desk. You talk to the people actually working on your car, you get a quote before anything starts, and nothing extra happens without your say-so.